Document isn't generating at prescribed time

I have an automation set up like below to generate a document at 9 am on a prescribed date. It isn’t working. How do I go about troubleshooting this?

Hi @Phillip_Sperry

Thank you for joining DocuGen Community!

Can you please try re-creating your Status integration? If re-creating does not help, please email us at for us to further investigate the issue. Thank you!

@Alex, thanks for the reply.

I have recreated the status integration as you suggested. There are a couple documents scheduled to generate tomorrow. I will let you know how it goes.

Thanks again!

I regret to report that the documents still did not generate this morning after recreating the integration. What’s next? I am emailing you now.

Hi @Phillip_Sperry

Sorry to hear that you are still unable to generate your document using the Status Integration. Thank you for emailing us. We will review your email and we will get back to you as soon as possible.