DocuGen Sign sends documents for signature from the default no-reply@docugen.io address. Instead, add a feature whereby documents can be sent from the user’s own email address, such as jim.smith@mycompany.com. This is similar to the current feature with DocuGen Generate where generated documents can be sent using the user’s own Gmail or Microsoft email address:
https://support.docugen.io/hc/en-us/articles/15305889811090-Customize-outgoing-emails
Yessss please, it will very helpful.
It’s unclear why this feature exists in DocuGen but not in DocuGen Sign. My team has reported multiple instances of emails sent through DocuGen Sign landing in clients’ spam folders. This seriously undermines the trust required when requesting a document to be signed, especially when those documents involve financial or contractual details. Please add this feature as soon as possible.
This would be a fantastic feature if added to Docugen Sign.
As a board designer, my users have the requirement to have their “user” name and email addresses used when sending documents for signature, incase there are any customer queries. This would allow for easy reply-to emails from customers to be sent directly back to the board users. Currently DocuGen Sign is sending the send for sign emails using my name and email address as I am the board owner and designer, but this is causing all replies to be directed back to me, although I am not a “user”.
Perhaps a column with the Person that is assigned to the item could also be used which would add the flexibility to have multiple different users from different departments send standard contracts for signature instead of just one person.